Return Policy

Return Policy for Horizen Dynamic

At Horizen Dynamic, we value your satisfaction and strive to provide a hassle-free return process. Please review our return policy below:

Eligibility for Returns:

• Returns are accepted within 90 days of receiving your item.
• Items may be new or used, provided they are not completely used or consumed.
• The returned product must match the item originally ordered.

Free Return Shipping for Defective or Incorrect Items:

• If you received an item that is defective or incorrect, we will provide a free return shipping label.

Customer Responsibility for Return Shipping Costs:

• If you ordered the wrong item or no longer want the product, you will be responsible for the return shipping label cost.

Refund Processing:

• Refunds will be processed within 2-5 business days of receiving the returned item.
• The refund will be issued to the original payment method used at checkout.

Non-Refundable Items:

• We do not offer refunds for items that have been completely used or consumed.
• Returns will not be accepted for products that differ from the item originally ordered.

Compliance with Laws:

• We comply with the return and refund policies of California, United States.

Policy Changes:

• Horizen Dynamic reserves the right to update or modify this return and refund policy at any time without prior notice.

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Contact Information:

If you have any issues or questions regarding your order or the return process, please don’t hesitate to contact us:

• Email: info@horizendynamic.com
• Phone: +1 678-721-8288
• Address:
  14622 Ventura Blvd, Ste 102 PMB 2247
  Sherman Oaks, CA 91403

Thank you for choosing Horizen Dynamic! We’re here to assist you with any concerns or questions.