Refund Policy

Refund Policy for Horizen Dynamic

At Horizen Dynamic, customer satisfaction is our priority. Please review our refund policy below for detailed information:

Eligibility for Refunds:

• Refunds are available for items returned within 90 days of receipt.
• Items must be new or used (but not completely used or consumed).
• The returned product must match the original item ordered.

Refund Processing:

• Refunds will be processed within 2-5 business days of receiving the returned item.
• The refund will be issued to the original payment method used during checkout.

Free Refunds for Defective or Incorrect Items:

• If the item is defective or you received the wrong product, we will provide a free return shipping label, and you will receive a full refund.

Customer Responsibility for Refund Costs:

• If you ordered the wrong item or no longer want the product, you are responsible for the return shipping costs, and a refund will be issued after the return is processed.

Non-Refundable Items:

• Refunds are not available for items that have been completely used or consumed.
• Refunds will not be issued for products that differ from what was originally ordered.

Compliance with Laws:

• Horizen Dynamic complies with the refund policies and regulations of California, United States.

Policy Changes:

• Horizen Dynamic reserves the right to update or modify this refund policy at any time without prior notice.

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Contact Information:

If you have any questions about refunds or need assistance with a return, please contact us:

• Email: info@horizendynamic.com
• Phone: +1 678-721-8288
• Address:
  14622 Ventura Blvd, Ste 102 PMB 2247
  Sherman Oaks, CA 91403

Thank you for choosing Horizen Dynamic. We’re here to assist you with any questions or concerns regarding your refund.