Refund Policy

Refund Policy for Horizen Dynamic

At Horizen Dynamic, customer satisfaction is our priority. Please review our refund policy below for detailed information:

Eligibility for Refunds:
Refunds are available for items returned within 90 days of receipt.
Items must be new or used (but not completely used or consumed).
The returned product must match the original item ordered.
Refund Processing:
Refunds will be processed within 2-5 business days of receiving the returned item.
The refund will be issued to the original payment method used during checkout.
Free Refunds for Defective or Incorrect Items:
If the item is defective or you received the wrong product, we will provide a free return shipping label, and you will receive a full refund.
Customer Responsibility for Refund Costs:
If you ordered the wrong item or no longer want the product, you are responsible for the return shipping costs, and a refund will be issued after the return is processed.
Non-Refundable Items:
Refunds are not available for items that have been completely used or consumed.
Refunds will not be issued for products that differ from what was originally ordered.
Compliance with Laws:
Horizen Dynamic complies with the refund policies and regulations of California, United States.
Policy Changes:
Horizen Dynamic reserves the right to update or modify this refund policy at any time without prior notice.

 

Contact Information:
If you have any questions or concerns about your order or shipping, please feel free to contact us:

Email: info@horizendynamic.com
Address: 24244 Friar Street, Woodland Hills California 91367, United States
Thank you for choosing Horizen Dynamic. We appreciate your business and are here to assist you!